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Greynmatter Services helps its Global customers remain at the vanguard of their industries with pioneering uses of technology to operate their businesses more competently.

We deliver flexible, custom Information Technology and Business Process outsourcing solutions that improve quality and reduce costs. We explore, develop, identify and adapt new ways to achieve this objective.

Our objective and priorities are substantially distinct from our competition.
 
Application Maintenance & Support is a profound task which requires many resources for the companies globally to assist them to gear towards new challenges. Outsourcing application maintenance to Greyn Matter Services eases your team of routine maintenance tasks and allows them to focus more effectively on strategic areas. Greyn Matter Services has a well-defined and advanced application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.
These processed activities can be governed and monitored by:
Management of requests
Management of incidents
Processing of requests
Work around time
Resolution
Main cause research
Our Application Maintenance Services include:
Application Portfolio Review
Application Outsourcing Analysis
Task Order Management
Request Management
Application Management & Maintenance
Application Support
Application Helpdesk
Our Strengths:
Well defined processes
Domain expertise
Technology expertise
Quicker and expert transition process
Key Differentiators:
Flexible global delivery model for application maintenance
Application maintenance with business knowledge expertise
Help to improve the productivity thus reducing the cost of maintenance
Provide consultancy on the road map for the applications
   
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